It’s only natural for conflict to occur in any workplace where there are groups of people, especially when you have people from different backgrounds, age groups, etc. Needless to say, interpersonal conflicts and uncomfortable employee interactions can create tension and “drama” in the workplace, causing slowdowns in production, costly mistakes, and an inhospitable culture. This is not what you want for your organization.
Conflict between coworkers can occur based on any number of reasons. It can be due to different backgrounds and biases, or it can be because of perceived unfairness in the workplace. It can be a slight thing, such as someone’s irritating habit, or something more obvious, like bullying or outright disrespect. Any interpersonal conflict between coworkers, especially if they are in frequent contact, can snowball and result in disruptions that negatively affect the smooth operation of the organization.
How can HR effectively address conflict in the workplace, encourage employees to work out their differences, and build an atmosphere of respect? While it’s not always up to managers to solve these problems, they can learn tools and tips to de-escalate situations. In addition, HR can create policies that delineate how conflicts, when they come up, will be resolved. Trainings in conflict resolution can benefit management as well as employees.
Join us on April 17 for insights and practical tips on how to address workplace conflict between coworkers, when to step in, and when to stay out. Plus, you’ll get tips on how to train your employees to address these situations themselves.
You’ll learn how to:
- Address and defuse interpersonal conflicts among coworkers that can have a devastating and potentially costly impact on your business
- Create a policy for handling interpersonal conflicts among workers
- Communicate a culture of respect for your workplace
- Prevent the snowball effect with conflicts in the workplace by preparing managers with preventive training
- Know what to do or not do or say to address a problem among coworkers
- Understand the legal issues that can arise around interpersonal conflict, such as harassment and bullying creating a hostile workplace
- And much more!
YOUR EXPERT INSTRUCTOR
Steve Albrecht, D.B.A
Steve Albrecht manages a training, coaching, and management consulting firm. As a trainer, speaker, author, and consultant, he is internationally recognized for his expertise in high-risk HR issues. He provides HR consulting, site security assessments, coaching, and training workshops in supervisory improvement, workplace violence prevention, harassment prevention, drug and alcohol awareness, team building and team conflict resolution, negotiation, and stress management.
Mr. Albrecht holds a B.A. in English, a B.S. in Psychology, an M.A. in Security Management, and a doctoral degree in Business Administration (D.B.A.). He has been a trainer for over 30 years and is certified in HR, security management, employee coaching, and threat assessment and management. He has written 21 books on business, security and law enforcement subjects.
This program has been pre-approved for 1.5 hours of general recertification credit toward PHR and SPHR recertification. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
Business & Legal Resources (BLR) is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP or SHRM-SCP. This program is valid for 1.5 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit the SHRM Certification website at www.shrm.org/certification.