Webinars - Event List

Thursday, August 5 at 3:30 pm ET
(2:30 CT, 1:30 MT, 12:30 PT)
Duration: 90 minutes

Click Here to Register Now

 Technology has changed how we all communicate and do business. Businesses and collectors have the added challenge of trying to contact customers or debtors who may only use cell phones, have given up their land line phones and that use email, instant messages, social media websites and text messages as their primary form of communications.

We'll break down the essential components of performance and extract core elements for engaging employees.

You will learn:

• What are Online Collection Techniques?
• Commercial vs. Consumer Debtors and How to Handle Them
• Do's & Don'ts of Using Social Media in Collections
• The Risks of Using Social Media as a Collection Tool
• Laws Regarding Social Media and Debt Collection
• Information You can Find on Social Networks That Can Help Collectors
• Social Media Success Tips

SPECIAL BONUS:All attendees will receive a free download of Michelle Dunn's book, "Using Social Media in Collections, the risks, laws, & mistakes." This book discusses how you can use social media web sites and new technology to maintain a good customer base, keep good paying customers on track, locate, verify, analyze and utilize in order to collect. Learn how these popular social networking websites can help improve your collections and what some of the most common mistakes are when using these social websites and how you can avoid them.

Michelle Dunn is an internationally-known expert on the topic of credit and collections and leading authority on starting a collection agency. Michelle is a columnist and the author of an award winning book on the topic as well as 12 other books on credit and debt collection. She has been featured on CNN, Forbes, Smart Money magazine and is often quoted in the Wall Street Journal. Michelle has been named one of the Top 5 Women in Collections twice as well as being named one of the Top 50 most influential collection professionals in the industry.

This event will be presented live by phone with a web connection available for those wishing to view the presentation on their personal computers. Internet access is not required for phone-only participants. A copy of the presentation and downloadable materials will be provided after the event

           Avant Resources Business Education - 58 Lindsley Ave., Nashville, TN 37210